SECURE PAYMENT PLATFORM: PlaceToPay

What is Placetopay? 

Placetopay is the electronic payment platform used by Hotel Golden Palermo to process online transactions generated in the virtual shop with the payment methods enabled for this purpose.

How can I pay? 

When you make a reservation with Hotel Golden Palermo you will be able to make your payment with the means of payment enabled for this purpose. You, according to the payment options chosen by the shop, will be able to pay through credit cards Visa, American Express, Diners and MasterCard and debit, savings and current accounts PSE.

Is it safe to enter my bank details on this website? 

To protect your data, Hotel Golden Palermo delegates the capture of sensitive information to Placetopay. The payment platform complies with the highest standards required by the international PCI DSS security standard for credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site, so you can feel safe when entering your card information. During the payment process, the browser displays the name of the authenticated organisation, the certifying authority and the address bar turns green. These features are immediately visible and give assurance and confidence to complete the transaction on Placetopay. Placetopay is also constantly monitored by McAfee Secure and the signing of e-mails with Certicamera.

Can I make the payment any day and at any time? 

Yes, at Hotel Golden Palermo you can make your purchases online 7 days a week, 24 hours a day, just a click away.

Can I change my payment method? 

If you have not yet completed your payment, you can go back to the initial step and choose the payment method you prefer. Once you have completed your purchase, it is not possible to change your payment method.

Does paying electronically have any value for me as a buyer? 

No, electronic payments made through Placetopay do not generate any additional costs for the buyer.

What should I do if my transaction did not go through? 

In the first instance, check if you received a confirmation email of the transaction to the email account registered at the time of payment. If you have not received it, you should contact Hotel Golden Palermo to confirm the status of the transaction.

What should I do if I have not received the payment receipt? 

For each transaction approved through Placetopay, you will receive a payment receipt with the purchase reference in the email address you provided at the time of payment. If you do not receive it, you can contact Hotel Golden Palermo or call +57 310 458 2863 / + 57 301 1505225 or email operaciones@comviajes.com, to ask for the receipt to be resent to the same email address registered at the time of payment.

For more information, please visit: Solución de pagos digitales | Evertec